General terms


Terms and conditions for online booking

These terms and conditions apply to all bookings (reservations) made via CABINN’s website. All booking agreements are entered into with CABINN A/S, cvr no. 28 89 66 62, Aldersrogade 6 G, DK-2100 Copenhagen.

Terms of payment

All bookings must be paid for in advance when the reservation is made. Payment must be made online via Dankort, Visa, MasterCard or Maestro.


Other credit cards are not accepted. There are no payment fees.

Terms of cancellation

Cancellations will be accepted by no later than 12-noon on the day prior to arrival. If the booking comprises more than one room with different arrival dates, the deadline for cancellation is 12-noon on the day prior to the earliest arrival date. Please note that it is not possible to cancel only part of a booking. The cancellation applies to every room included in the booking.

In order to obtain a refund for the prepaid amount, the cancellation must be made online via our website. The prepaid amount will therefore not be refunded automatically if the cancellation is made by phone, email, letter or otherwise.

Bookings may be cancelled at Please enter your booking number and the email address used to make the booking. You can find the booking number in the booking confirmation sent to you by email. If the terms of cancellation have been met, we will refund the full amount for the entire booking to the payment card used to make the booking. The amount will be refunded within 1-8 days after cancellation. 

In case of cancellation later than 12-noon prior to arrival or in case of a “no-show” the full amount for the booking must be paid regardless of whether the reservation is used in full or in part.

Arrival and departure

The room/rooms is/are available from 3 pm on the day of arrival. Check-out is no later than 11 am on the day of departure. If check-out takes place later than 11 am on the day of departure, the customer will be charged for an additional night’s stay.

Liability for compensation

In cases of force majeure or other extraordinary circumstances beyond CABINN’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – CABINN is entitled to cancel bookings without prior warning and at no liability. 

CABINN’s liability for compensation cannot, regardless of cause, exceed the total price of the booking, and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, CABINN is not liable for expenses relating to alternative accommodation. CABINN is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.

Lost and found

Items that have been forgotten or left behind in the room or at the hotel will be kept for a maximum of three months after departure. It is possible to have objects forwarded to you for a shipping and handling fee (currently DKK 200,-) plus any postage or transport costs. Items will only be forwarded against prepayment of the fee plus postage, and they cannot be sent COD.


It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that CABINN will do its best to fulfil. Parking is at the owner of the vehicle’s own account and risk. CABINN is not liable for vandalism or theft of or from parked vehicles. 

Parking must be paid for upon arrival, after which the customer will be issued a parking permit which must be VISIBLE in the windscreen of the vehicle. Parking without a parking permit is subject to a fine (currently DKK 650,-).


Rooms are cleaned on a daily basis between 8 am and 3 pm. If it is not possible to clean the room due to luggage or other objects belonging to the guest, CABINN is entitled to refrain from cleaning the room on the day in question. Towels are changed on a daily basis as needed. For stays of longer than 5 days, bed linen is changed as needed.

Smoking and other prohibitions

All CABINN hotels are no-smoking, and smoking is therefore prohibited in rooms and all other indoor areas. Failure to comply with the rules regarding smoking may result in a fine of DKK 1,500,- for each violation.

Young people under 18 can not stay at the hotel without being accompanied by an adult. It is not allowed to bring animals at the hotel.

Use of email addresses for newsletters and promotional material

CABINN is entitled to use the email address used to make the booking to issue e-newsletters and promotional material. CABINN will only promote its own products. 

The customer may at any time request to be removed from the mailing list and to no longer receive newsletters and promotional material by email. Requests for removal from the mailing list can be sent by email to; please state the email address to be deleted from the mailing list. Removal can also take place via the link found at the bottom of all newsletters and promotional material.


Latest updated february 2019