General terms
for
online bookings
at CABINN Hotels.
(show as printer frindly PDF version - click here)
Cancellation terms:
The customer can freely and without expense cancel the
booking at 12 noon the day before arrival at the latest.
In case of cancellation later than this deadline,
the booking must be paid in full, unless the
customer can prove that the cancellation will not result in
a loss for CABINN, which will only be the case if all rooms
in the hotel have been sold out during the period. If the
customer does not show up at all (no-show), this will be
treated as cancellation later than 12 noon the day before
arrival, which means that the booking must be paid in full.
Changes to the booking are equal to cancellation, if the
changes involve shortening of the stay or a reduction of
the number of rooms.
The customer shall always have the burden of proving that a
cancellation has been received. The customer can require
that CABINN confirms in writing that the cancellation has
been received. CABINN can send the documentation as e-mail,
fax or letter. If the documentation does not contain
information that the cancellation has been received too
late and that the booking still has to be paid, as
described above, this shall not be seen as an indication
that CABINN has abandoned its claim for payment, and
therefore, CABINN reserves the right to charge the payment
later, including by debiting it to the credit card number
stated in connection with the booking.
Arrival and departure:
The room(s) is/are available from 3 PM on the day of
arrival. Check-in must take place between 3 PM and 6 PM
unless otherwise agreed and stated on the booking
confirmation. If no agreement has been made concerning
arrival later than 6 PM, CABINN shall be entitled to give
the room to someone else, without the customer being able
to make any claims in that connection.
The room(s) must be vacated at 11 AM on the day of
departure at the latest. If the room is vacated later than
11 AM on the day of departure, the customer will be charged
for an additional day.
Liability for compensation:
Furthermore, the parties are responsible for observing the
booking agreement in accordance with the general rules of
Danish law with the following exceptions: In case of force
majeure and/or other extraordinary conditions that are
beyond the direct control of CABINN, including but not
limited to fire, water damage, strike/lockout and staff
illness, CABINN shall be entitled to cancel the agreement
without notice and liability for compensation.
CABINNís liability to pay compensation for non-compliance
with the agreement shall never exceed the total price of
the booking, and any compensation shall not include
indirect loss, such as loss of profit. Transport and travel
costs in connection with alternative accommodation shall
not be covered.
Valuables / storage of luggage etc.:
CABINN shall not be held responsible for disappearance or
theft of valuables and luggage in the room or in the rest
of the hotel; including in connection with use of luggage
area and/or the mounted luggage boxes.
Forgotten items:
Valuables left/forgotten in the room or the hotel are kept
for no more than 3 months after departure. Forwarding of
items is possible against payment of a handling and
packaging fee of currently DKK 200, with the addition of
necessary postage or transport costs.
Items are only forwarded against prepayment of fee and
postage, and cannot be sent COD.
Parking:
CABINN cannot guarantee available parking spaces, and they
cannot be reserved in advance. Reservation of a parking
space in connection with the booking is a request that
CABINN only grants if possible. CABINN shall not be
responsible for theft of or in the parked vehicle or
vandalism.
Parking shall be paid on arrival, where the customer is
given a parking ticket to put on the dashboard of the
vehicle. Parking without a valid parking ticket may result
in charge of a inspection fee of currently DKK 510.
Cleaning:
Cleaning of the rooms takes place daily between 9 AM and 3
PM. If the cleaning is prevented or made difficult because
of luggage or other items belonging to the guest, CABINN is
entitled to leave the cleaning undone on the day in
question. Towels are replaced daily when needed. In case of
stays beyond 3 days, bed linen is changed when needed.
In force from 1st of May 2007